Federal regulations and University of the Pacific require borrowers with Federal and institutional loans to complete an Exit Interview prior to leaving the University (e.g., graduating or no longer enrolled).  

What is the Purpose of the Exit Interview? 

The Exit Interview will help the borrower understand his/her rights and responsibilities regarding the terms of the loans and funds borrowed. Also, it provides reference information to the lender and University of the Pacific to assist in collecting on the loans.

When Should I Complete the Exit Interview? 

All Exit Interviews must be completed upon leaving the university, or if the borrower is not enrolled at least half-time (6 units or more for undergraduate students). All university benefits such as diplomas registration and transcripts will be placed on hold until the Exit Interview is complete.

How Do I Access the Exit Interview? 

Once we are notified of your change in enrollment status, Exit Interview Instructions will be sent to your u.pacific.edu e-mail from webmaster@ecsi.net.

You do not have to wait for the Exit Interview instructions email but can complete the On-Line Exit Interview by accessing your ECSI account at home.ecsi.net.

1. Click on the "Sign In or Register" button located at the top right of the screen. 
2. Choose "Sign In" if you have an existing profile or "Register" to create a new profile. 
3. Your KEY is shown in your billing statement, or you can retrieve it by using your account number (Your 9-digit Pacific Student ID Number). 
4. Click "Documents" in your Account Overview screen. 
5. Click "Review and Sign" under EXIT INTERVIEWS section. 


* If you have any trouble logging in to the ECSI website, please contact ECSI customer service at 888.549.3274. 
* If you have any questions about completing your Exit Interview, please contact our office at 209.946.2446 or via email at studentloans@pacific.edu.

Tips for Completing the Exit Interview:

  • We cannot accept N/A or blanks as answers.
  • Your next of kin personal reference can have the same address as you. Make sure your three (3) personal references do not live at the same address as you or any other reference on the exit interview.
  • If you elect to receive e-bills, your statement and loan information will go to the email address you provide. If you use a Spam Filter, please make sure to set your filter to allow mail from webmaster@ecsi.net and ebill@ecsi.net. Also, please do not use your Pacific email address. We recommend you provide a permanent email address that you will access when you enter repayment.
  • If you elect to receive a paper billing statement, it will be mailed to the permanent address you provide on the exit interview.

My Exit Interview is Not Listed in the List of Pending Exits. 

If your Exit Interview does not appear, check back in 24 hours. If after 24 hours the Exit Interview still does not appear, contact Student Loans Department.

How will I know my Exit Interview is Complete and the Holds were Removed from my Account?

  • Upon completing the Exit Interview, you will receive an immediate confirmation from ECSI. The Student Loans Department will receive notice of completion of your Exit Interview and will review it to insure it is complete. 
  • If all information is complete, a staff member will remove your Exit Interview "Hold". Please log in to your MyPacific account to confirm your Exit Interview "Hold" is removed.
  • If additional information is required, you will receive an email from the Student Loans Department at the email address you provided on your Exit Interview. 
  • To respond, you must reply to the e-mail that was sent to you from the student loans office with the requested information. 
  • *Please note that once your Exit Interview is completed, you will not be able to log back in to make changes or update personal reference information. If you receive an email requesting additional information, respond to that email with your answer. 

Contact Student Loans Department

Phone: 209.946.2446
Fax: 209.946.2653
Email: studentloans@pacific.edu

Location
Finance Center, 1st Floor
3622 Stagg Way
Stockton, CA 95211

Mailing Address
University of the Pacific
Attn: Student Loans
3601 Pacific Ave
Stockton, CA 95211

Office Hours
Monday through Friday from 8:30 a.m.–5 p.m.
Closed 12 p.m.–1 p.m. for lunch
Closed Thursday from 8:30 a.m.–9:30 a.m.